Privacy Policy
Last updated: July 2025
At HumanSquad, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platforms — including Travooly, Schooliply, and MyJobSearch.
Information We Collect
We collect information that is necessary to provide our services and improve your experience:
Personal Information
Name, email address, phone number, nationality, date of birth, and government-issued identification details required for immigration, education, or job applications.
Application Data
Information you provide during the application process, including educational background, employment history, and travel history relevant to your case.
Technical Data
IP address, browser type, device information, and usage data collected automatically when you access our platforms.
Communication Records
Records of your communications with our team, including emails, chat messages, and consultation notes.
How We Use Your Information
Your data is used solely for the purposes outlined below. We never sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard protocols.
Access Control
Strict access controls ensure only authorized personnel can access your data.
Regular Audits
We conduct regular security audits and updates to stay ahead of threats.
Your Rights
You have the right to control your personal data. Here is what you can do:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request that we correct any inaccurate or incomplete information.
Right to Deletion
Request that we delete your personal data, subject to legal retention requirements.
Right to Portability
Request a transferable copy of your data in a structured format.
Right to Withdrawal
Withdraw consent for data processing at any time.
Right to Objection
Object to the processing of your data for specific purposes.
To exercise any of these rights, please contact us at privacy@humansquad.ca. We will respond to your request within 30 days.
Refund Policy
We strive for complete client satisfaction. Our refund policy is designed to be fair and transparent:
Eligible Refunds
Refunds may be issued for services that have not yet been initiated, subject to a review of your request within 14 days of payment.
Processing Time
Approved refunds are processed within 10-15 business days to the original payment method.
Non-Refundable Items
Government filing fees, third-party service charges, and services already rendered (including consultations and submitted applications) are non-refundable.
How to Request
Submit refund requests to hello@humansquad.ca with your order number and reason for the request. Each case is reviewed individually.
Service Procedure
Our service process is designed to be clear, efficient, and supportive at every stage:
Initial Consultation
We begin with a thorough assessment of your needs, goals, and eligibility to determine the best path forward.
Service Agreement
Once you agree to proceed, we provide a transparent service agreement outlining scope, fees, and timelines.
Document Collection
Our team guides you through gathering all necessary documentation, ensuring accuracy and completeness.
Application Processing
We prepare, review, and submit your application, handling all communications with relevant authorities.
Ongoing Support
Throughout the process, we provide status updates, answer questions, and address any concerns that arise.
Completion & Follow-Up
After successful completion, we provide post-service support and guidance for next steps.
Complaints & Dispute Resolution
We take all complaints seriously and are committed to resolving them promptly and fairly:
Step 1: Submit Your Complaint
Send a detailed description of your concern to hello@humansquad.ca. Include relevant dates, names, and any supporting documentation.
Step 2: Acknowledgment
We will acknowledge receipt of your complaint within 48 hours and assign it to a senior team member for review.
Step 3: Investigation
A thorough investigation will be conducted, which may include reviewing records and speaking with relevant team members.
Step 4: Resolution
We will provide a formal response with our findings and proposed resolution within 15 business days.
Step 5: Escalation
If you are not satisfied with the resolution, you may escalate the matter to our executive team for further review.
Tech-driven solutions transforming immigration, international education, and career development for global citizens.
Products
- Travooly
- Schooliply
- MyJobSearch
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